Please provide us with some basic information 

• Your name

• Telephone number 

• Email Address

• Return address

• Model # and S/N of the device 

• Provide us with a brief description of the problem(s).   Any notes or observations pertaining to how and or why the problem started ,etc..   would be appreciated.

• Please document all physical damage to the machine.   Cracks, discoloration, bent parts, missing keys, missing screws, etc..

Select a shipping service provider

*FedEx, UPS, and USPS locations are all within a few minutes our our facility. 

Purchase "stated value"  insurance for your device.

*EDS cannot be held responsible for shipping carrier mistakes, lost packages, or damage that can occur during the shipping process.

Purchase return postage  

*Place the return shipping label inside the box with your customer information form.  

* Purchase "stated value" insurance for the return label

Pack your items very carefully 

*Use plenty of extra packing material, around all sides of your device.  If in doubt request the shipping company pack the device for you.

Once we receive your device:

1. We will perform a physical inspection, inventory to package and contact you that your device was received.

2. Within a few days, we will receive a detailed repair quote with a description of the problem, cost to repair, and an estimated time of completion. 

3.  $50 repair attempt charge will be charged to your credit card after the quote has been completed.

4.  If you proceed forward with the repair the $50 will be applied to the labor charges.

5. After the device is repaired,  you will be notified of shipment, and receive a tracking number.